Privacy Policy

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Privacy Policy

Voice of the Horse Equestrian Center LLC

Effective Date: Jan 1st, 2025

Voice of the Horse Equestrian Center LLC ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

We collect the following types of information:

• Name, email address, phone number, physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

We use collected data for:

• Providing and improving our services
• Processing transactions and payments
• Communicating with you about your inquiries, appointments, and promotions
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

• You can cancel SMS notifications at any time by replying "STOP"
• You will receive a final confirmation message; no further messages will be sent unless you re-opt in
• All opt-out requests are processed within 24 hours

• Message frequency varies based on your interactions with our business
• Messages are directly related to the services you have requested
• We do not send promotional content without specific consent

• Reply "HELP" for assistance or contact us at pam@voiceofthehorse.com
• Customer support is available during regular business hours

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or trade personal information. We may share information with:

• Third-party vendors assisting with operations (e.g., payment processing, appointment scheduling)
• SMS aggregators and providers solely for the delivery of messages you’ve consented to receive
• All service providers are contractually obligated to maintain confidentiality and security

• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

• In the case of mergers, acquisitions, or sale of assets
• In such cases, your data remains protected under this policy

Note: All categories exclude text messaging originator opt-in data and consent.

We implement and maintain reasonable security measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Breach notification protocols per applicable laws
• Secure backup systems and disaster recovery procedures

Despite these measures, no transmission over the internet or storage system can be guaranteed 100% secure.

We use cookies and similar technologies to:

• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience
• Measure the effectiveness of our services

You can manage cookie settings via your browser. Disabling cookies may affect functionality.

You have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing emails by clicking "unsubscribe" in our emails
• Opt-out of SMS messages by replying "STOP"
• Request information about how we process your data
• Withdraw consent at any time for future communications
• Lodge a complaint with a supervisory authority if your rights are violated

To exercise these rights, contact us using the information in Section 10.

Our website may contain links to third-party websites. We are not responsible for their privacy practices. This privacy policy applies only to information collected by Voice of the Horse Equestrian Center LLC.

We may update this policy periodically. The latest version will be available on our website with the effective date. For significant changes, we will notify you by email or website notice.

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Voice of the Horse Equestrian Center LLC
Phone: +1 406-544-0360
Email: pam@voiceofthehorse.com
Website: voiceofthehorse.com

By using our website and services, you consent to this Privacy Policy